Shipping policy
Thank you for shopping with Arlo Robinson. Specializing in premium electronic devices and tech accessories for global consumers, our brand adheres to strict order fulfillment and logistics standards. We strive to process all customer orders precisely, adopt anti-collision and moisture-proof packaging for electronic goods, and ensure safe and intact delivery within a reasonable shipping cycle.
1. Order Processing Time
We complete order verification, quality inspection and professional packaging for all confirmed orders within 1-3 business days, excluding weekends and New Zealand statutory public holidays. Processing schedules may be prolonged during peak sales periods due to excessive order volumes. We will proactively notify customers via email once any notable shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees applicable to your electronic product order will be automatically calculated and clearly displayed on the checkout page prior to payment confirmation, ensuring full cost transparency.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery periods are reference estimates only. Actual parcel arrival may be affected by courier service delays, customs clearance auditing, severe weather conditions, cross-border logistical limitations and official holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your electronic item order is dispatched from our local warehouse, you will receive an official shipment confirmation email containing exclusive tracking information and parcel monitoring links.
Tracking status and real-time logistics data will generally be updated and available for online inquiry within 24-48 hours after the carrier completes parcel pickup and system registration.
4. Incorrect Address Disclaimer
Customers are solely responsible for confirming the accuracy and completeness of their shipping address during the checkout process.
Arlo Robinson shall not be held liable for misdelivery, delivery failure or returned parcels resulting from incorrect or incomplete address information provided by customers. Any packages returned due to address errors will incur additional reshipping fees borne entirely by the buyer.
5. Lost Parcel Handling Rules
If your parcel is confirmed lost during international transportation, please contact our customer support team within 7 days of your expected delivery date to initiate a formal logistics investigation.
6. Damaged Goods & Electronic Product Usage Notice
If your electronic products arrive with functional faults, surface damage or broken packaging upon receipt, please reach out to our service team within 48 hours after delivery and provide clear photos of damaged items and original packaging for verification.
All electronic devices are attached with official usage and maintenance instructions. Arlo Robinson assumes no responsibility for equipment damage or functional failure caused by improper operation, unauthorized disassembly, incorrect power use or man-made misuse of products.
7. International Shipping and Customs Provisions
Cross-border shipment of electronic products may be subject to destination-country import duties, customs taxes and technical inspection fees. All related charges are the exclusive responsibility of the customer and are not included in product prices or standard shipping costs.
8. Contact Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please contact our support team via the official details below:
Trade Name: Arlo Robinson
Phone number: (026) 4511-523
Email: info@softrends.shop
Physical address: 257 Garden Street, Southland, Lumsden 9730, New Zealand